About the Online Dispute Resolution Platform

The online dispute resolution platform, run by the European Commission, is designed to allow EU countries, as well as Norway, Iceland and Liechtenstein, to settle disputes with consumers or traders over the sale of goods or services online out of court.

The platform is not affiliated with any trader. The platform allows you to take your dispute to an approved dispute resolution body.

Dispute Settlement Bodies are impartial organisations/individuals. They aim to help consumers and traders to settle their disputes out of court. Settling disputes amicably is usually quicker and cheaper than going to court.

Using the online dispute resolution platform is simple. Users are guided throughout the process. The platform can provide translations into all EU languages and has automatic deadlines for complaint handling.

It has the advantage that consumers can settle their disputes for free or for a very small fee, while traders can avoid lengthy litigation and maintain good relations with their customers.

For more information, to make a complaint, click here or copy this address into your browser's address bar: ec.europa.eu/odr